Playfina Privacy Policy

At Playfina Online Casino, we are committed to protecting your personal data and respecting your privacy whenever you use our website, games, and services. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit Playfina, create an account, make a deposit, or request a withdrawal. By registering with us, you agree to the practices described below.

Who We Are

Playfina is owned and operated by Novatrix SRL, a company registered in Costa Rica, and operates under a licence issued by the Tobique Gaming Commission (E-gaming licence No. 0000002). Paysafe-related transactions are processed by Tronabriz Limited. We at Playfina act as the data controller responsible for your personal information, and this policy applies to all players accessing playfina.com from supported jurisdictions, including Canada, Australia, New Zealand, Germany, Austria, Switzerland, Norway, Finland, Italy, Spain, Ireland, India, and South Africa.

Information We Collect

When you use Playfina Online Casino, we collect several categories of information necessary to provide our services, verify your identity, and comply with our legal obligations. This includes:

• Registration details such as your name, date of birth, email address, phone number, and country of residence
• Identity verification documents, including proof of ID, proof of address, and payment method verification required for KYC checks
• Financial information related to deposits and withdrawals, including payment method details (Visa, Mastercard, Skrill, Neteller, bank transfer, cryptocurrency wallets, and others)
• Gaming activity data, such as wagers placed, games played, and loyalty points earned through our VIP Club
• Technical data including IP address, device type, browser information, and login timestamps
• Communication records from live chat, email support, or correspondence with our VIP managers

How We Use Your Information

We use the information we collect to operate Playfina Casino safely and efficiently. Our purposes include verifying your identity before processing withdrawals, preventing fraud and money laundering, administering bonuses such as our welcome package and reload offers, managing your VIP Club status and rewards, and complying with regulatory requirements under our Tobique Gaming Commission licence. We may also use your data to send promotional communications about Playfina bonus codes, tournaments, and lottery draws, unless you opt out.

How We Share Your Data

We do not sell your personal data to third parties. However, we may share your information with payment processors (including Tronabriz Limited), identity verification providers, regulatory authorities, and game providers where necessary to deliver our services. Our Playfina platform may also share limited data with marketing partners to improve the relevance of promotions, always in accordance with applicable data protection laws.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax, and regulatory obligations. If you request account closure, we may still retain certain records required under anti-money laundering regulations before fully deleting your information.

Cookies and Tracking Technologies

Here at Playfina, we use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. These cookies help us recognize returning players, keep you logged in securely, and tailor content such as personalized bonus offers. You can manage cookie preferences through your browser settings, although disabling certain cookies may affect site functionality.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data. We respect these rights and will respond to valid requests within a reasonable timeframe. Your rights may include:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your data, subject to legal retention requirements
• The right to object to or restrict certain processing activities
• The right to withdraw consent to marketing communications at any time

To exercise any of these rights, you may contact our support team at support@playfina.com, available via live chat 24/7.

Data Security

We at Playfina implement industry-standard security measures, including encryption and secure servers, to protect your personal and financial information from unauthorized access, loss, or misuse. While we take data protection seriously, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and safeguard your login credentials.

Restricted Jurisdictions

Our services are not available to residents of certain restricted countries, including the United States, United Kingdom, and several other jurisdictions listed in our Terms and Conditions. If you access Playfina from a restricted territory, we reserve the right to suspend your account and withhold any associated funds in accordance with our policies.

Minors and Account Eligibility

Our platform is intended strictly for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with deposited funds returned where legally required.

Third-Party Links and Services

Our website may contain links to third-party services, including payment providers and game studios such as Evolution, Pragmatic Play, and NetEnt. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective policies before sharing personal information with them.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and continued use of Playfina Online Casino after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your privacy rights, please reach out to our support team via live chat, available 24/7, or by email at support@playfina.com. We are here to help and will respond to your inquiry as promptly as possible.